As the Coronavirus (COVID-19) and its impact continue to evolve, we want to provide you with an update on how we’re supporting our employees, our clients, and our customers during this time. We are taking all necessary precautions to ensure everyone’s health and safety, including closely following the guidelines provided by the CDC and local agencies. Additionally, as we monitor the situation closely, we continue to prioritize service, support, and business continuity.

The following measures have been taken to avoid disruptions and prioritize health and safety:

  • Deploying our comprehensive business continuity plan to ensure our employees, processes, partners, and technologies remain capable of providing reliable, uninterrupted service. Key notes include:
    • Moving employees to work from home in a methodical manner to ensure business continuity
    • Ensuring key employees are cross-trained
    • Providing employees with the technologies needed to work remotely at full capacity
  • Working closely with our network of providers to ensure operations continue and demand is met. Key notes include:
    • Service automation channels are fully operational
    • VPN and remote capabilities are fully deployed
    • Contact centers will remain open as local conditions continue to be monitored
    • Communication regarding CDC best practices have been shared with service providers to prevent the spread of the virus
    • A process has been enabled for associates to identify and confirm when a facility is reported as closed due to COVID-19. They’re receiving guidance to offer towing to the next-closest facility, or to the customer’s local residence, if applicable.

As the Coronavirus situation develops, we remain open for business and are focused on continued efforts to provide exceptional customer service to our clients and customers. The VAS team is here should you have any questions.

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